xx99's Privacy Policy

xx99 places the highest importance on the privacy of users in Bangladesh. When you register on our platform, log in, or use any of our services, we collect certain information. This privacy policy explains what that information is, how it is collected, what purposes it is used for, and how it is kept secure.

By reading this policy, you will see how transparently and responsibly xx99 handles your data. Using any service on our platform means you are agreeing to the terms of this policy. If you disagree with any part of this policy, please contact our support team before using our services.

1 What Information We Collect

xx99 collects various types of information to operate its services smoothly and provide users with the best experience. The types of information are described in detail below:

1.1 Personal Identification Information

When you create an account or log in to our platform, we may collect:

• Full name and date of birth (for age verification — only for persons aged 21 or above)
• Email address and mobile number
• National ID card or passport details (where applicable, for identity verification)
• Residential address

1.2 Financial Information

To process transactions and manage deposits and withdrawals, we collect:

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history — related to deposits, withdrawals, and bonuses
• Wallet balance and betting records

1.3 Technical Information

Information collected automatically to improve site security and service quality:

• IP address and device type
• Browser version and operating system
• Login time and date
• Cookie and session data
• User behavior data (which pages were visited, how much time was spent)

2 Purpose of Using Information

xx99 uses collected information only for specific and legitimate purposes. We never misuse your information or use it beyond the approved purposes.

• Account Management: To create, manage, and secure your account.
• Service Delivery: To carry out betting, gaming, and other platform services smoothly.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To assist you through 24/7 live chat and email support.
• Security and Fraud Prevention: To detect suspicious activity and keep the platform safe.
• Age Verification: To ensure that only persons aged 21 or above are using the services.
• Technical Improvement: To improve site performance and user experience.
• Communication: To send important updates, security alerts, or account-related notifications.

3 Information Sharing and Disclosure

xx99 does not sell or rent your personal information to third parties. However, information may be shared in certain limited circumstances:

3.1 Trusted Service Partners

We work with trusted partners to carry out essential tasks such as payment processing (bKash, Nagad, Rocket, Upay, and banks), technology infrastructure, and customer support. These partners are given access only to the information necessary to perform specific tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a valid request from a government authority. In such cases, we always provide the minimum information necessary.

3.3 Fraud and Security

Information may be shared with investigative agencies or security services to prevent financial fraud, account hacking, or any other unlawful activity.

4 Data Protection and Security

xx99 follows industry-leading standards to protect your information. Our security measures include:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Sockets Layer) technology, making it impossible for third parties to read.
• Data Encryption: Stored sensitive information is secured with advanced encryption algorithms.
• Access Control: Only authorized personnel are granted access to specific data under specific circumstances.
• Firewall and Security Monitoring: Continuous automated monitoring systems remain active at all times.
• Regular Security Audits: Our systems are regularly tested by security experts.
• Two-Factor Authentication: To prevent unauthorized access to accounts.

Even so, it is not possible to guarantee 100% security on the internet. We therefore ask you not to share your password with anyone, to change your password regularly, and to contact our support immediately if you notice any suspicious activity.

5 Cookie Policy

Cookies are used on the xx99 site. Cookies are small text files stored in your browser that help our site remember your preferences.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the site to function properly — maintaining login sessions, ensuring security.
• Functional Cookies: For your language preferences, display settings, and other personalized experiences.
• Analytics Cookies: To understand which parts of the site are used most, helping us improve service quality.

5.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause certain important features of the site to not work correctly, such as keeping your login session active.

6 Data Retention

xx99 stores your information according to the following policy:

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, financial and identity-related information may be retained for a specified period for legal purposes.
• Transaction Records: Financial transaction history is retained for the long term, as it may be required for legal and security purposes.
• Technical Logs: Server logs and session data are generally retained for a short period.

Once financial or legal requirements have been fulfilled, data is securely deleted or anonymized.

7 Your Rights

As an xx99 user, you have the following rights over your own information:

• Right to Know: You have the right to know what information we are collecting and storing about you.
• Right to Correction: If your information is incorrect, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted (though this may not be possible if there are legal obligations).
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Data Portability: You can request to receive your information in a convenient format.
• Right to File a Complaint: If you have a complaint about a breach of our privacy policy, you can notify our support directly.

If you wish to exercise any of these rights, please contact us directly. We will endeavor to respond to your request within a reasonable time.

8 Protection of Minors

xx99 provides services only to persons aged 21 or above. We do not knowingly collect any information from minors. If we become aware that a minor has created an account or provided information, we will immediately close that account and delete the associated data.

If you believe a minor has created an account on our platform, please notify our support without delay.

9 Third-Party Links and Services

The xx99 platform may integrate certain third-party services, such as payment gateways and game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming). These third parties have their own privacy policies, and information provided on their platforms is governed by their own policies. We are not responsible for the privacy practices of third parties.

10 Policy Changes

xx99 reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will:

• Send a notification to your registered email.
• Display the date of the latest update on this page of the site.
• For significant changes, your consent may be requested at the time of login.

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy.